1 — Audit & design
We map how your practice runs today — enquiries, bookings, billing, follow-up — and design the bespoke package of support it actually needs.
Practice Management
We look after your practice.
The clinical work is yours; everything around it can be ours. VEAN runs the operational heart of your practice — the phones, the diary, the billing, the leads and the marketing — so that clinicians practise and businesses grow.
The idea
A complete back office, run to a clinical standard.
Most practices are held together by one overstretched secretary and a set of spreadsheets. We replace that fragility with a managed, accountable function: trained people, documented processes, measured outcomes — and monthly reporting through your private client portal.
Built for medical practices first, the same discipline serves dental clinics, aesthetic studios, allied health and general businesses that live and die by their enquiries.
What we take off your desk
Five functions, one accountable team.
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01
Secretarial support
Professional call answering, diary and clinic list management, correspondence, dictation and referral letters — handled promptly, politely and confidentially.
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02
Billing & invoicing
Patient and insurer invoicing, estimates and quotations, payment follow-up and reconciliation — with a clean monthly statement of what was billed, collected and outstanding.
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03
Patient coordination
From first enquiry to follow-up: bookings, confirmations, reminders, pre- and post-appointment communication, and the small courtesies that turn patients into advocates.
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04
Lead handling
Every enquiry answered, qualified, logged and followed up — across phone, email, WhatsApp and web forms — with conversion tracked so no lead quietly disappears.
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05
Marketing
The practice's marketing run in lockstep with its operations — website, campaigns, social and reputation — so the demand we create is demand the diary can hold.
How it works
Set up in weeks, reported monthly.
2 — Transition
Your dedicated team takes over the agreed functions with documented handover, scripts, templates and service standards — without disruption to patients.
3 — Run & report
We operate month to month with clear service levels. Reporting and billing arrive in your client portal — calls handled, leads converted, revenue billed and collected.
The standard
“A patient should never feel the difference between the practice and its agency. When we answer the phone, we are your practice.”